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How can data be used to anticipate flight disruption to deliver a great customer experience for the corporate traveler?

The inaugural Flight Disruption Forum 2018 is designed to inspire influential voices in the industry who are currently looking to:

• better understand traveler expectations
• focus on service disruption as a key toward addressing customer satisfaction and the traveler   experience
• measure performance to exceed goals

Flight disruption directly costs the US airline industry an estimated $30bn per year, before considering the wider impact of under-utilized assets, reputational damage, the cost to disrupted travellers, the impact on travelers’ productivity and total affected travel (hotels, taxis etc) which was estimated at $1.2-1.5 trillion (GBTA Outlook report 2016).

This forum is a platform for Airlines, TMCs and Corporate Travel Managers to openly discuss ways to positively impact the corporate traveler experience, separately and collectively. We believe this starts with helping all providers along the traveler’s journey get into the mind of the traveler, by understanding both their perceived and actual experiences.

5 key topics for 2018

  1. Economist outlook – the real cost of flight disruption
  2. Road warrior voices – what do corporate travelers really want?
  3. The future of the travel management function
  4. Making the best use of communication channels – how to build traveler loyalty during disruption
  5. How bots, big data & AI will transform the travel booking experience

5 benefits of attending

  1. Listen and learn how to solve the industry’s greatest problem
  2. Expand your professional network with airline, TMCs and corporate travel managers
  3. Engage and re-connect with the industry over 1.5 days in Atlanta
  4. Get inspired by those sharing practical ideas, tools and techniques

Attending Flight Disruption Forum will enable attendees to answer the following questions:
• What is the total cost of disruption to my business?
• How can better managing disruption be the first step to converting deep insights from all customer touchpoints into improved customer experiences?

Possibly for the first time ever, this event will bring together airlines, travel management companies, corporate travel buyers and everyone in-between to discuss how data can be used to anticipate disruption to deliver a great customer experience for corporate travelers.


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What will be covered?

Attending flight disruption will enable attendees to answer the following questions:

• What is the total cost of disruption to my business?

• How can better managing disruption be the first step to converting deep insights from all customer touchpoints into improved customer experiences?


View the agenda
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Agenda

Possibly for the first time ever, this event will bring together airlines, travel management companies, corporate travel buyers and everyone in-between to discuss how data can be used to anticipate disruption to deliver a great customer experience for corporate travelers.

View the Agenda