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Loyalty 2018 and the Loyalty Awards, the brain child of FlightGlobal and Global Flight, is celebrating its 10th anniversary this year. Continuing to provide a forum that brings together leading airlines and partners within the loyalty industry to showcase the current trends, best practice and case studies, as well as celebrating those at the forefront of the industry through the Loyalty 2018 awards

For 2018 we’ve combined our two previous loyalty events, 'Loyalty' and 'Loyalty@Freddie Awards', to deliver a bigger and better event for our delegates and sponsors. Throughout the three day conference you will gain a better understanding of your customers, their journeys and what they look for when deciding on where their loyalty lies. 

Through a balanced mix of management know-how, leading solution presentations, tool demonstrations and peer networking you’ll leave with the understanding of how to build a customer relationship of real value, driving customer loyalty and engagement. 

What you will get from attending:

  • Meet existing and potential new partners including: hotel, car rental companies, banks and credit card companies, to ensure you are offering your passengers far-reaching rewards (find out which airlines and loyalty partners attended last year here)  
  • Learn how to adapt your commercial approach to the Asian market and review the success of loyalty programs in the region, as well as across the globe  
  • Discover what loyalty means in terms of CRM application and how differentiated pricing of loyalty programs is becoming more apparent  
  • Develop your capabilities on how to attract, engage and retain customers through educational and inspiring content, including best practice case studies 
  • Be part of the 2018 Loyalty Awards. Soak up the atmosphere when the winners are announced or even submit an entry to be in with a chance of winning. The most innovative airlines, non-airline loyalty program partners and a supplier will be celebrate at the gala dinner and will showcase their initiatives during the event 

If this isn't enough to convince you head over to the Who attends page to see who joined us for the 2017 event.