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Roadmap to the Seamless Passenger Experience

Airlines are entering a period of significant disruption as rising costs and competition force airlines to identify new revenue streams and change the way they interact with their customers.

By embracing new and emerging technologies – from big data to artificial intelligence and robotisation – leading airlines can differentiate their brand, create competitive advantages and drive new value and intelligence throughout the customer journey.

But to become a truly digital airline, you must first enhance your infrastructure capabilities to enable new technologies and analytics to be performed, embrace agile working methods to deploy and implement key growth strategies, and deliver a more personalised experience across all touchpoints to deliver commercial benefits.

FlightGlobal’s inaugural Aviation Digital Transformation Series brings together global airlines and senior technologists from across the digital ecosystem, examining the latest emerging technologies to understand how they can be implemented in organisations to maximize the commercial and operational benefits.


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