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Overview

Airlines are entering a period of significant disruption as rising costs and competition force airlines to identify new revenue streams and change the way they interact with their customers.

By embracing new and emerging technologies – from big data to artificial intelligence and robotisation – leading airlines can differentiate their brand, create competitive advantages and drive new value and intelligence throughout the customer journey.

But to become a truly digital airline, you must first enhance your infrastructure capabilities to enable new technologies and analytics to be performed, embrace agile working methods to deploy and implement key growth strategies, and deliver a more personalised experience across all touchpoints to deliver commercial benefits.

FlightGlobal’s inaugural Airline Digital Transformation Series brings together global airlines and senior technologists from across the digital ecosystem, examining the latest emerging technologies to understand how they can be implemented in organisations to maximize the commercial and operational benefits.


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Agenda

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10/09/2019
07:30 - 08:30BREAKFAST BRIEFING WORKSHOPS [More Info]
08:00 - 09:00Registration
09:00 - 09:05Event Director opening remarks
09:05 - 09:10Chair opening remarks
09:10SESSION 1. PRIORITISING YOUR TRANSFORMATION
09:10 - 09:30SCENE-SETTER: Analysing the key trends driving digital transformation in the Americas [More Info]
09:30 - 09:50AIRLINE KEYNOTE: How is the industry evolving from traditional carrier, to digital airline leader? [More Info]
09:50 - 10:10SPONSORED KEYNOTE: Making money and saving costs with digital [More Info]
10:10 - 10:20HOW DID THEY DO IT? Americas [More Info]
10:20 - 10:30HOW DID THEY DO IT? RoW [More Info]
10:30 - 11:00PANEL DISCUSSION: How do we get to square two? [More Info]
11:00 - 11:10INTERACTIVE ICEBREAKER: Airline Bingo! [More Info]
11:10 - 11:40Morning Break & Networking
11:40SESSION 2. DELIVERING YOUR TRANSFORMATION
11:40 - 12:10PANEL DISCUSSION: Transforming your capabilities with technology [More Info]
12:10 - 12:30SPONSORED: Treating your customers as individuals [More Info]
12:30 - 13:00AIRLINE SPOTLIGHT: Laying the foundations of your digital transformation [More Info]
13:00 - 13:40ROUNDTABLE INNOVATION: Where’s the value? [More Info]
13:40 - 13:50Emerging Tech Showcase! [More Info]
13:50 - 14:50Lunch & Networking
14:50SESSION 3. EMBRACING YOUR TRANSFORMATION
14:50 - 15:00INTERACTIVE ICEBREAKER: Challenge ball! [More Info]
15:00 - 15:30START-UP SPOTLIGHT: Start-up thinking for airlines [More Info]
15:30 - 15:50SPONSORED: Transforming your culture to embrace new working methods [More Info]
15:50 - 16:20CHANGE SPOTLIGHT: Soft skills to deliver hard value [More Info]
16:20 - 16:50Afternoon Break & Networking
16:50SESSION 4: REALISING THE VALUE
16:50 - 17:20PANEL DISCUSSION: (Re)Discovering your competitive edge [More Info]
17:20 - 17:50AIRLINE SPOTLIGHT: Realising your retail potential [More Info]
17:50 - 18:20AIRLINE SPOTLIGHT: Embracing mobility to transform your offering [More Info]
18:20Closing Remarks & Networking Reception
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Speakers

See below our fantastic speaker line-up.

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Venue

Shelborne Hotel

1801 Collins Ave
Miami Beach
FL 33139
USA

Bedrooms

Book through FlightGlobal to secure a special rate of US$169 per night at the Shelborne Hotel, Miami Beach. Rate includes wifi, and 2 welcome drinks in the Drawing Room. Limited availability, so book soon to secure your room. Please note, rates are subject to local taxes and fees.

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